What Information Do We Collect From You?
When you register or use the 4dlive platform, we collect several types of information to keep the platform running properly and to deliver the best possible experience to Malaysian users. The types of information collected include:
- Account Information: Username, email address, phone number, and identity verification details required during registration.
- Payment Information: Details of your deposit and withdrawal methods in MYR (RM), including bank account or e-wallet names (TNG, FPX, Maybank, CIMB). Full card numbers and banking passwords are never stored on 4dlive's systems.
- Device & Browser Information: Device type, operating system, browser type, IP address, and screen resolution. This information is used to ensure the platform displays correctly across all devices.
- Usage Data: Pages visited, buttons clicked, session duration, games or bets accessed, and your activity history on the platform.
- Cookies: Small files stored in your browser to identify user sessions and save your personal preferences.
We only collect information that is strictly necessary for the platform to operate — we do not ask for anything unrelated to our services.
How Is This Information Used?
All information collected by 4dlive is used solely for the following purposes and will not be used beyond the scope stated here:
Handles account registration, login, identity verification, and user profile management.
To securely verify and process deposits and withdrawals in MYR.
To analyse usage patterns and improve the platform's interface and overall user experience.
To detect suspicious activity and protect user accounts from unauthorised access.
Enables the 4dlive support team to assist you more effectively when you have an enquiry.
To meet reporting and compliance requirements mandated under Malaysian law.
How We Use Cookies and Tracking
4dlive uses cookies to provide a smoother, more personalised user experience. Cookies are small text files automatically stored in your browser when you visit our platform. The types of cookies we use are as follows:
- Session Cookies: Used to maintain your login status throughout a session. These cookies are automatically cleared when you close your browser.
- Preference Cookies: Saves your preferred language and display settings for a consistent experience on return visits.
- Analytics Cookies: Helps us understand how users interact with the platform for internal improvement purposes. This data is processed in aggregate and is not linked to any individual user's identity.
You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect platform functionality. Continued use of 4dlive after this notice is considered consent to the use of cookies as described.
Your Data Storage & Security
4dlive user data is stored on servers protected by encryption and multiple layers of security. Access to user data is restricted to staff who require it to carry out their duties.
Payment details such as bank account numbers are processed through secure channels and are not stored directly in 4dlive's main database. All financial transactions in MYR are handled through payment providers that comply with industry security standards.
User data is retained for as long as your account remains active, or for as long as necessary to fulfil the purposes outlined in this policy. Following account closure, data will be held for a defined period to satisfy legal and audit requirements before being securely deleted.
Is Your Information Shared with Third Parties?
4dlive does not sell, rent, or disclose users' personal information to third parties for marketing purposes. However, there are limited situations where information may be shared:
- Payment Service Providers: Required transaction details are shared with payment providers (such as FPX or TNG gateways) solely for the purpose of processing deposits and withdrawals.
- Legal Requirements: 4dlive will disclose information where required by Malaysian law, court order, or direction from a relevant authority.
- Security Safeguards: In cases of fraud or serious security threats, information may be shared with the relevant authorities for investigation purposes.
In all of the above situations, we share only the minimum information necessary and will notify users where permitted by law.
Your Rights as a 4dlive User
As a 4dlive platform user, you have the following rights regarding your personal data:
- Right of Access: You may request a copy of the personal information we hold about you by contacting our support team after logging in to your account.
- Right to Rectification: If any of your information is inaccurate or incomplete, you have the right to request that we update it.
- Right to Erasure: You may request the deletion of your personal data, subject to applicable legal requirements and our data retention policy. Such requests will be processed within a reasonable timeframe.
- Right to Object: You have the right to object to any processing of your data that is unnecessary or goes beyond the scope of your original consent.
To exercise any of the rights above, please log in to your account and contact the 4dlive support team. You may also refer to the FAQ us for further guidance. Any changes to this privacy policy will be published on this page. Continued use of the platform constitutes acceptance of the updated policy.
Have More Questions About Your Privacy?
The 4dlive support team is on hand to help with any questions about data security and privacy. Log in to your account to reach us, or visit our FAQ page for quick answers.